Frequently-Asked Questions

Click on a topic title to view FAQs under that topic.

• Article Links, Logging in, Accessing Information

  • I can't read the article file (Adobe, pdf).
  • Why can't I login? The form page won't accept the information I enter?
  • I don't see my course information listed at Florida CE Broker
  • How can I make the words bigger or smaller when reading material at this site?

• Credits, Certificates and Receipts

  • How can I reprint or modify my certificate?
  • Can I earn credits twice for the same course?
  • How do credits get reported on the certificate (credit hours or credit units)?
  • How can I get a copy of my receipt for payment?
  • I'm having trouble opening or printing my certificate.

• Questions About Courses

  • How much do the course materials cost?
  • How do I obtain and pay for course material?
  • Can I use a newer edition to answer questions for a course based on an earlier edition?
  • How long does it take to get course materials?
  • I am having trouble downloading the online article.
  • I have a suggestion for a course.
  • Do you have special accommodations for my disability (ADA)?

• Payments

  • Can I purchase courses using my organization's purchase order?
  • How do I pay for courses with our organization credit card?

• Accreditations, Licensing, and Acceptance of Courses

  • Are the courses accredited in my state for my professional discipline?
  • Which courses will meet my special state requirements (e.g., ethics, domestic abuse, etc.)?
  • Do you use Florida’s CE Broker?

• Course Exam

  • Do you show the question items that are wrong and the correct responses after taking an exam?
  • What happens if I fail an exam? Is there another chance?
  • Are the exam questions at the website the actual exam questions used in passing the exam for CE credit?
  • What is the passing score for exams?

• Privacy and Security

  • Is my personal information ever shared with others?